What does IOA stand for?
IOA stands for Institutional and Organizational Assessment
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Following years of worldwide experience in evaluation, Universalia framed its own conceptual model of organizational assessment: the Institutional and Organizational Assessment Model (IOA Model). The model aims to help an organization defining and improving its overall performance through analyzing its environment, motivation, and capacity. Through these four areas (performance, environment, motivation, and capacity), the model offers a clear-cut methodology to diagnose institutional strengths and weaknesses.
Over the last ten years, we developed a framework of institutional and organizational assessment that culminated in the book entitled Institutional Assessment: A Framework for Strengthening Organizational Capacity (Lusthaus, Anderson and Murphy, 1995). The book is also available in French, Évaluation Institutionelle: Cadre pour le renforcement des organisations partenaires du CRDI (Adrien, Anderson, Lusthaus and Murphy, 1996).