This definition appears very rarely
Samples in periodicals archive:
Top Field Service Management Software Products Every month, thousands of field service companies use Capterra to find the right software.
Service delivery process group means business. Back in the old days, it was half of ITIL V2 Service Management. This is a large and complex process group oriented...
HP Business Service Management (BSM) is an end-to-end management solution that integrates network, server, application and business transaction monitoring.